Terms of Supply
1. Agreement that the Trustee for the Hinds Family Trust (trading as Erwin’s Hospitality) may seek consumer credit information (Section 18K (1) (b), Privacy Act 1988) If the Trustee for the Hinds Family Trust trading as Erwin’s Hospitality considers it relevant to assessing my/our commerical credit, I/we agree to Hinds Family Trust obtaining from a credit reporting agency a credit report containing personal credit information about me/us in relation to commerical credit provided by Hinds Family Trust.
2. Exchanging information with other credit providers (Section 18N(1)(b), Privacy Act 1988)
I/we agree to Hinds family Trust trading as Erwin’s Hospitality obtaining personal information about me/us from other creidt providers, whose names I/we may hav eprovided for Hinds Family Trust or that may be named ina credit report, for the purpose of assessing my/our application for commercial credit made to Hinds Family Trust.
3. Agreement to a credit provider being given a consumer credit report to colelct overdue payments on commerical credit (Section 18K 1(h) Privacy Act 1988). I/we agree that Hinds Family Trust trading as Erwin’s Hospitaltiy may obtain a consumer credit report about me/us from a credit reporting agency for the purspoe of colelcting overdue payments relating to commercial credit owed by me/us
4. Agreement to that in the even whereby your business is (1) sold, (2) changes hands or (3) the entitiy responsible for maintaining the accounts ceases trade, all invoices outstanding on your account fall due on, and are to be paid in full on exit date/trade cessation date.
5. Agreement to that in the event where an overdue account is referred to a collection agency and/or law firm, you will be liable for all costs incurred, including the defaulted amount and legal demand costs.
Payment Terms
Accounts are strictly end of trading month. Your account will automatically be placed on stop supply after this date. An email will be sent advising you of this action. Failure to adhere to our trading terms may result in the cancellation of the thirty (30) day facility and further action will be taken as deemed necessary.
Statements and Invoice Copies
PDF copies of invoices are emailed on a weekly basis, for all invoices generated in the prior week. Statements are sent at mid month, and end of month. Invoices and statements can also be sent by request.
Payment Methods
Our preferred method of payment is direct deposit. Please reference your payment with your business name, account number and/or invoice number. If paying multiple invoices, please send remittance advice to accounts@erwins.com.au
Direct Deposit
Account Name: Hinds Family Trust (trading as Erwin’s Hospitality)
Branch: ANZ Bank, Muswellbrook
BSB: 012750
ACC: 388053247
Credit Card
Credit card payment also available, please contact the office for over the phone payment on 1300 379 467 (1300 ERWINS). Visa, Mastercard and Amex are accepted (surcharges apply).
Quotations
A quotation is not an offer. An order placed pursuant to a quotation is not binding on Hinds Family Trust (trading as Erwin’s Hospitality) unless and until accepted by Hinds Family Trust (trading as Erwin’s Hospitality), either in writing or by delivery of the goods ordered. All quotations are valid for a maximum of 30 days.
Returns Policy
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. We must be notified in writing of any return requests. We cannot accept returns on change of mind purchases, or order-in and custom lines. At the discretion of management a 25% restocking fee may apply if change of mind returns are able to be accepted. Goods must be returned in unopened, unused and saleable condition.
Title and Personal Property Securities Act 2009 (“the Act”)
Property title in any goods sold will not pass until payment for those goods is made in full. The Customer shall keep such goods securely and separate and shall allow access to the Supplier to repossess such goods where this account is more than 30 days overdue or where the Customer goes into recievership, liquidation or administration. You must not dispose of the goods, alter or use them in any manufacturing process, and if so disposed of or used, you must hold the proceeds of sale of the goods or the products they become or house on trust for us and pay them when we ask.
Delivery
Free delivery is available for orders over $100 in the Gold Coast, Brisbane and Northern Rivers on our stated delivery days only. Regional areas including Toowoomba, Kingaroy, and other Regional QLD, Hunter Valley, Tamworth, Narrabri, Moree and other Regional NSW will be charged a flat rate of $12.50 per delivery reaching minimum order. Special items made to order, such as custom packaging and very large items may incur additional freight charges as appropriate. Emergency deliveries and special requests not on regular delivery days or times may attract additional freight charges.
Equifax
It is the policy of the Hinds Family Trust to place long term delinquent customers on default with Equifax. This information remains against your name for 5 years, and can interfere with credit ratings and your ability to obtain credit from other creditors (ie. Telsta/Optus etc).